Sport Plus Family Entertainment Center of Stony Brook, NY saw a need to train its 200 frontline employees, dispersed within five divisions and three time shifts. They chose PeakSkills Learning Systems to develop a series of online training modules and embed them in a full PeakSkills Learning Solution for the company.

The full PeakSkills Learning Solution includes management training and team building, employee development 'blended' classroom/internet program, tracking of competencies and skills, learning groups led by managers to track performance changes, and action plan follow-through built into the PeakSkills eLearning Platform.

Online Training modules will include:

• About the company
• The employee's role
• Customer service
• Sales
• Safety
• Communications
• Ethics
• Career ladder
• Dealing with difficult people

Employees will demonstrate mastery of the training outcomes in order to qualify for promotions.